WAPATO RIDGE RESORT

Rental Policies, Payment Procedures & Conditions of Occupancy

Mountain View Lodge is proud to be the management agent for Wapato Ridge Resort Condominiums and we hope you enjoy your stay. We appreciate your patronage and would like you to have a great vacation! Each of our units are privately owned allowing for the tastes and preferences of each home to show. Signed rental agreements, cleaning fee and damage deposit are required for all rentals. In advance, we appreciate your attention to and respect for the owners of the home in which you are staying and thank you for your cooperation.

Rent

Reservations will be confirmed with the payment of the first nights rent, which is due within 14 days of booking, and the balance is due 30 days prior to your arrival. If we book your reservations within 30 days of your arrival, final payment must be made at the time of booking. Rent may be paid by Visa, Mastercard, Discover, American Express, check, travelers check or money order. If a credit card is used to pay your rent, you must bring the card with you so that we can make and imprint and get a verification signature at check-in. During the summer rental season a minimum 3 night stay is required with a surcharge of $50 per night, if less than 3 nights are approved.

In addition to the payment schedule required for rental confirmations, your signed rental agreement is required prior to taking occupancy of your rental property. Specifically, your signed rental agreement must be returned within 14 days of booking your reservation. Guests will not be allowed occupancy without this document. Mail, e-mail, on-line and FAX are all acceptable forms of getting this important contract back to us in order to ensure your reservation.

Cancellation Policy

  • Cancellations made after the deposit has been received, but before the rental due date (30 days prior to arrival) will be charged a $50 cancellation fee.
  • Cancellations made after the rental due date (within 30 days prior to arrival) will be handled in the following manner:
    1. If you find someone or we re-book your dates, we will refund your rent and damage deposit, less the $50 cancellation fee.
    2. If you find someone or we re-book part of your dates, we will refund your rent for those days that rebooked and refund or return your damage deposit, less the $50 cancellation fee.
    3. If your dates are NOT rebooked, we will refund or return your damage deposit, but, you will lose your rent.
    4. Any monies due from MVL/WRR to Guest will be promptly returned within 14 days or original departure date.
  • Cancellations of on-line reservations made due to reserving guests not reading policies or choosing not to follow posted policies will result in an additional 10% cancellation fee which will apply to all monies paid at time of cancellation.

Non-Confirmation

If final payment has not been received at least 30 days prior to arrival, MVL/WRR staff will make every attempt to contact pending guests via methods that have been previously communicated by guest. If communication is unsuccessful within 5 days (25 days prior to arrival), it will be assumed by both parties that the rental agreement has been cancelled by guest and staff will proceed with cancellation procedures (“within 30 days prior to arrival” ).

Taxes, Cleaning & Registration Fees

Chelan County base tax of 8% and an additional “Special Motel/Hotel” tax of 2% totaling 10% per night will be added to the nightly rate of each rental. A one-time cleaning charge of $85 will be added to each contract payable. There are no registration fees payable.

Damage Deposit - $250 Per Unit

A credit card authorization will be required upon check-in to cover any damage that might occur during your stay. This deposit may be used for any excessive cleaning fees, damages and for any late check out complications. Renters (Guests) are responsible for any damage caused by anyone in their “party” during their stay. Liability is NOT limited to deposit amount and Renter understands and agrees to pay any additional cost for repairs or replacement of damages. This deposit does not apply toward rent. Deposits can be made with a Visa, Mastercard, American Express or Discover card. If you are unable to provide a Major Credit Card, you may leave a $250.00 check, cash or money order which will be returned to you, less any deductions if applicable, within 14 days or your departure.

Repair Needs and/or Events Beyond Our Control

It is the guests responsibility to report any malfunctioning appliance and/or broken equipment or furnishings to the MVL staff. In the event of a malfunctioning appliance (TV, dishwasher, AC, etc.), MVL/WRR staff will make all possible efforts to see that repairs take place in a timely manner during your stay. In addition, it is the guests responsibility to be aware that natural “acts of God” (smoke from forest fires, snow, etc.) occur. There will be no refunds for inoperative appliances that were reported and repaired in a timely and appropriate manner or for natural “acts of God” that do not affect the ability to use the property as agreed.

If a property that has been entered into a rental contract becomes un-rentable prior to guests arrival for any reason, MVL/WRR staff will immediately notify pending renter and make every effort to place guests in a comparable property. In addition, if a property becomes unusable during a guests stay, due to no fault of the guest or guests party, every effort will be made to place guests in a comparable property. In the event that a suitable property is either not available or agreed upon, rental monies for unused reservations will be promptly refunded.

Overnight Occupancy (Strictly Enforced)

Overnight occupancy shall not exceed your signed OCCUPANCY and REGISTRATION CONTRACT.

Smoking, Pets and Parking Rules Strictly Enforced

Smoking inside the units and pets are absolutely forbidden. Each unity has a balcony outside where you may smoke. Pets may not be on the property or in your vehicle – NO EXCEPTIONS. Street parking is not permitted. Guests found breaking these rules will be charged $250 as declared by the Wapato ridge Home Owners Association and may be evicted. If evicted, any cancellation fees or remaining rent money will be forfeited by Guest.

Nuisances AND Personal Decorum

Because WRR is primarily family oriented, and because it is the right of owners and guests to expect to use the property in quiet enjoyment, it is asked that everyone respect a general “quiet attitude”, showing respect for the rights of others and exercising reasonable and controlled behavior when using the Common Area Facilities. All gatherings in units should be quiet by 11:00pm. Large receptions and “parties” are discouraged and guests not adhering to these rules may be evicted. If evicted, any cancellation fees or remaining rent money will be forfeited by Guest.

Check-in Time 5:00pm – Check-Out Time 12:00pm

NO TIME EXCEPTIONS, PLEASE. Renters check-in at the front desk of the Mountain View Lodge. Arrivals later than seasonal office time should make arrangements through the office. When checking out, please leave keys and garage door openers at the registration desk. Checking out after 12:00pm may result in the loss of your damage deposit and possibly an additional day’s rental charge! Because of our tight cleaning schedule, check-out times are strictly enforced.

Check-out Procedures

Renter agrees to follow minimal check-out procedures which include garbage removal to outside dumpster near the Sport Court and leaving the kitchen clean with all dishes put away. If not followed, garbage removal and kitchen cleaning will be charged at $25.00 EACH. Excessive carpet cleaning will be charged a minimum of $50. Any applicable charges will be deducted from your damage deposit. Any items of note should be reported to the MVL office at check-out (or earlier, if necessary).

Phone Messages

There are phones in all units and each unit has its own number (appears on your Contract). Messages can be left with the MVL office, (509)687-9505, where you may pick them up. Emergency phone messages will be handled promptly.

Maid Service

Each WRR Condominium has its own washer and dryer for guests laundry needs. Daily maid service is not provided, but may be available for an extra charge. Please check with MVL office for rates and availability. For rentals over two weeks, the unit will be cleaned in the middle of your stay.

Contract signor must be at least 21 years of age or over and occupying rented unit.

Hold Harmless

In the event “Renter” or Guests suffer personal, physical or property damage or any injury or loss: The “Renter” and his/her guests agree to indemnify and hold harmless the Wapato Ridge Resort personal property owners and Mountain View Lodge and Staff, as management agents of said property, from and against all claims, demands, loss and liability of any kind and character, including the cost of defense, arising out of or in any way connected with the renters use of the property.